To Navigate,Click On The Words On
The Right
Profile
Zave Zhuo
15-06-1984
Nanyang Technological University
zhicong88@hotmail.com
Gemini
Singaporean(:
Desires
A LV Wallet
Ideal Job
Better Physique
Healthier Kids @ CCF
FAV QUOTE:Impossible is just a word created by Humans..
IMPOSSIBLE IS NOTHING...
The Story
Tuesday, December 18, 2007
8:01 AM
Good Service begins from U!
Blogged by.. Knight-errant @ 8:01 AM
Met my L'Oreal Marketing Team this afternoon to discuss on our project. The discussion was pretty great with several issues settled. Seriously, I am starting to gain affection towards this project!
Encountered a pretty rude customer today. She was dressed as a typical "tai tai" (no offence to general tai tai yar?) and was accompanied by her son. She asked my colleague on the location of tapes for bandage. I believe my colleague directed her politely to the "bandages" section. After some search, she stomped to the cashier point again. Then, I was on the phone with a "call-in" customer. The former requested in a even higher tone now: "So, there really isnt anyone to assist me?". My colleague, busy with cashiering, told her politely again to retrieve from that area indicated earlier. One of my promoters walked up towards that lady. As this promoter is chinese educated, she asked her politely in chinese and requested the lady to have her request in chinese so that she can help. Guess what that lasy says? She replied: "You better reply me in English when I talk to you in English!". Gosh!
I believe that if you demand for quality service, you yourself must protray the appropriate attitude.Labels: service
thanx for all the great kicks
Get awesome blog templates like this one from BlogSkins.com